ojol88 Casino & Sportsbook FAQ

No. Each person is permitted to open only one ojol88 account. If you open multiple accounts, we will close them and may forfeit any balance. Our system detects duplicate accounts using identity verification data (name, email, phone, national ID). If you already have an account and forget your username or password, use the password recovery feature or contact support instead of creating a new one. Opening a second account to circumvent account limits or promotional restrictions violates our terms and may result in permanent account closure.

If you forget your ojol88 password, go to the login page and click the "Forgot password?" link. Enter the email address you registered with, and we will send you a password-reset link. Click the link, create a new password, and log in. If you do not receive the email within a few minutes, check your spam folder or contact our support team via email or live chat. If you cannot access the email you registered with, our support team can help verify your identity and assist with account recovery. This process typically takes one business day once we verify your identity documents.

If you suspect someone has accessed your ojol88 account without permission, change your password immediately and contact our support team right away via email or live chat. Provide as much detail as you can—when you discovered the issue, what unusual activity you saw, and any transactions you do not recognise. Our team will investigate, review your transaction history, and take steps to secure your account. If funds were withdrawn fraudulently, we will work with you to document the incident. Never share your password or two-factor authentication codes with anyone. If you enable two-factor authentication on your account, the account becomes much harder to compromise.

Yes. ojol88 accepts deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. We also support payment wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you initiate a deposit, select your preferred payment method, and follow the on-screen instructions to complete the transfer. Bank transfers typically clear within one to two hours during business hours, though holiday periods like Idul Fitri or Idul Adha may cause delays. Wallet payments such as mobile banking, local payment, and online payment usually process faster. If your deposit does not appear in your account within the expected timeframe, contact our support team with your transaction receipt.

Withdrawal requests are reviewed by our support team within a standard business window, usually one to three business days. The review includes verification checks and account-activity confirmation to comply with anti-fraud standards. Once approved, the funds are sent to your registered payment method—bank transfers may take one to two additional business hours, while wallet transfers such as e-wallet, mobile banking, or local payment often arrive within minutes. If your withdrawal is pending for longer than expected, check your email for any messages from ojol88 asking for additional documentation. If you have not heard from us, contact our support team with your withdrawal request number. Large withdrawals or first-time withdrawals may require extra verification steps.

Slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways are automated games that use random-number generators to determine outcomes. Each spin is independent, and results are determined by chance. Live-dealer tables—blackjack, roulette, baccarat, Dragon Tiger—feature real dealers broadcast from multi-camera studios. You interact with the dealer in real time, watch cards or balls physically dealt or spun, and outcomes are determined by the physical action, not a random generator. Live tables offer a more immersive experience and allow you to observe the game in progress. Both game types are available on ojol88, and you can choose based on your preference.

Our loyalty programme rewards regular players with points based on activity—deposits, wagers, and participation in tournaments. As you accumulate points, you progress through tier levels, each unlocking benefits such as faster withdrawals, exclusive events, or bonus offers. Tier progression is automatic; you do not need to enrol separately. Your current tier and point balance are shown in your account dashboard. Tiers reset on a periodic schedule (typically monthly or quarterly), so activity during each period determines your tier for the next period. For specific details about current tier benefits and point rates, check the loyalty section within your ojol88 account or contact our support team.

Our live chat support is available during standard business hours. Hours may vary by day and are displayed in the chat widget when you open it. If chat is not available when you try to connect, you can submit your enquiry via email or the in-app contact form, and our team will respond within a business day. We also recommend checking this FAQ and our terms of use page, as many common questions are answered there. For urgent issues affecting your account security or pending transactions, email our support team directly with full details, and we will prioritise your enquiry.

Two-factor authentication (2FA) adds an extra security layer to your ojol88 account. To enable 2FA, go to your account settings, select "Security", and choose "Enable two-factor authentication". You will be asked to verify your phone number. Once verified, every time you log in from a new device, you will receive a code via SMS that you must enter to complete login. This prevents unauthorised access even if someone obtains your password. We strongly recommend enabling 2FA, especially if you plan to deposit or withdraw significant amounts. If you lose access to your phone, contact our support team to temporarily disable 2FA while you regain access to your registered number.